How To Order & Returns
HOW DO I ORDER AN ARTICLE?
* All prices quoted include VAT.
Select your products
- Click on your product and add the product. Select your size and adjust the quantity if you want to order more than one item.
- Please check whether you have selected the correct size using our size chart.
- Then click on “Add to Cart”.
- View your shopping cart and check your order.
- Then click on “View Cart”
- Now you come to your shopping cart.
- If you have a promotion code, enter it.
- By clicking on “Order now” your order becomes final and you agree to our terms and conditions.
Place the order
- Now click on “Order”.
- You are now on the Checkout page.
- Don't have an account yet? Then create this for faster processing with your next order.
Choose your delivery address.
- Enter your email address, first name, last name, address and then click on “Continue”.
- Fill in a different address if the delivery address differs from the previously specified address.
- Double-check your details and click “Continue”.
Choose your payment method
- Choose your payment method, fill in your details and click on “Continue”
- You can pay securely at Respect Color with iDeal, credit card and Sofort/Klarna.
Place your order
- Check your details and click on “Place order”.
- By checking the general terms and conditions (mandatory) you indicate that you agree to this.
- You can choose to subscribe to our email newsletter by checking this box.
- Place your order now.
- After we have received your order, you will receive an order confirmation from us by email. This contains an overview of your order.
- Did you not receive an email? Please contact our customer service.
- You can still cancel your order until receipt of your order confirmation by email.
- If you have already received the order confirmation in your mailbox, you can no longer cancel or change your order. Then wait patiently until the order has been delivered. Once you have received it, you can easily return the item. See Return Policy at the bottom of this page.
We hope that you are satisfied with your purchase. If for some reason you are not, you have 30 days to withdraw from the agreement without giving any reason.
We advise you to carefully decide on your order as every return cost you money. By not returning your orders, you will support being part of the solution to a better society and environment by minimizing carbon footprint created by extra transportation.
To exercise the right of withdrawal, you must inform us of the withdrawal by means of an unambiguous statement (for example, in writing, by post, e-mail). You must return or hand over the product to us no later than 14 days after the day on which you have notified us of the decision to withdraw from the agreement.
You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. Therefore, return the items unused and if reasonably possible in undamaged condition.
- Pack the item, preferably in the original return packaging, as we strongly encourage recycling.
- Click here to download the return form.
- Please enclose the completed return form with the package, close the package properly and send it to:
2242 BE Wassenaar
Please note that the costs of returning the goods are for your account and that you bear the risk of damage or loss of the goods during a return until the goods reach us. We therefore advise you to provide the return shipment with a track and trace code.
If the return has been processed, you will receive a confirmation by e-mail.
All payments (including any standard shipping costs for that outbound shipment) will be refunded to the account from which the original payment originated as soon as possible, within 14 days of your notification of cancellation.
If you want to exchange the item, we recommend returning the unwanted item and placing a new order in our webshop.
If you have any questions about our return policy, please email firstname.lastname@example.org
Click here to download the model right of withdrawal form.