FAQ Frequently Asked Questions
I do not live in one of the above countries. Can I still place an order?
You certainly can. If the delivery address is outside one of these countries you can request the shipping costs from us at email@example.com
Can I get a VAT invoice?
Of course. This is provided straight away in your confirmation email or you can find a copy in your account. Just login and go to your orders. Here you can find a PDF invoice.
My order is later than expected – What shall I do?
Firstly, we'd like to apologize. We work hard with our manufacturers to reduce lead times and avoid delays, which we let you know about as and when they arise. If you've been waiting longer than you should have and you haven't heard from us, please log in on your account on uptodogood.nl and go to 'Order history and details’ to get the most up to date information on the whereabouts of your products.
How do I track the progress of my order?
Just log into your account on uptodogood.nl and go to ‘Order history and details’ to get the most up to date information of your order.
What is the average delivery time?
In stock: the product is in stock in our warehouse. Taking the processing of the order into account, the delivery time is 1 to 3 working days.
Out of stock: The product isn’t in stock; you can find the indicated delivery time on the product page. Please note that this is an estimated delivery time. The product can be delivered earlier or later. We always do our best to contact you and communicate the changes.
I received the wrong product, what shall I do?
First of all, we’re sorry you received the wrong product. Please contact our customer service with details of your order and what you’ve received (included photos and your order number). We’ll get it sorted.
I’ve received only part of my order.
Please check your confirmation, sometimes it happens that you will receive the other items at a later date. If you have any further questions, please don’t hesitate to contact our customer service.
I’ve received a damaged item, what shall I do?
At Respect Color, we do our best to ensure the quality of all our products. Despite the series of quality checks, occasionally products do arrive with damage. Should your product not arrive in perfect condition, our dedicated Customer Care Team is on hand to resolve the issue and to advise on the best solution, including refund or repair options. In order to help us assess the situation, we ask that you send a photograph of the product fault to our customer service and we can proceed from there.
Refunds will be made within 10 weekdays after your return has been processed. All undamaged, correctly returned products will be credited to the original purchaser's method of payment. As previously stated, International custom duties and sales taxes are non-refundable for shipments outside the European Union. Neither are shipping or return costs.
For further information, you can contact one of our customer service representatives at firstname.lastname@example.org with any questions you may have.
Once our returns department has received your package, your refund will be processed, using the original form of payment, within 10 weekdays. Please note that your banking institution may require additional days to process the transaction once they have received the information from us.
In order to facilitate the return of faulty items, please fill in the return form. Then follow the instructions on the return form. Faulty items will only be accepted if the delivered goods are damaged or if there is a subsequent manufacturing fault within a period of 3 months after delivery. All items returned as faulty will be inspected and any items deemed to subject to fair wear and tear will not be accepted as faulty. When possible items may be repaired on request but only when such items are deemed faulty and repairable. Repairs do not come with any guarantees.